The blue bird. Twitter. Intertwining our personal life with our responsibilities at work. Experienced as increasingly annoying at home and as more time-consuming at work. How should we see Twitter? As a good tool, or a monster; to tweet, or not to tweet?
Recent research by Brandfog shows that CEOs who tweet are held high in regard. More than 85% of consumers and employees rated CEO engagement in social media as somewhat important to indispensable. People who still deny the importance of social media within the business environment, must admit to being rather short-sighted.
Although I fully believe in the strength of social media and think the majority of firms should actively participate in creating online communities and engaging in e-marketing, I also see some downfalls. Studies have shown that employee productivity dramatically decreases when social networking sites are allowed during working hours. Some studies go as far as saying that employees spend more than 2 out of 8 hours to ‘being social online’, which does not benefit companies much. So in fact, we are dealing with a catch 22 here. On the one hand, companies benefit from social media in terms of employee and consumer engagement and positive effects on corporate image, while on the other hand employee productivity decreases.
My view on all of this is that the cons are easily outnumbered by the pros and that firms, especially B2C firms, should all actively engage in strategic social media initiaties. Nothing makes consumers feel more personally involved than receiving a ‘Retweet’ from their favourite brand. Negative experiences and complaint can be solved more easily by engaging in personal contact via Twitter.
To Tweet or Not to Tweet?
Tweet!